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Frequently Asked Questions

Whether an avid natural cosmetics user or just trying it out for the first time, we know you may have some questions. At SQIN Ø we believe the best choices are made with the right information. In a world where there's so much misinformation, greenwashing and lack of understanding about how some chemical-laden products can affect you, transparency is key. We hope the below can answer some of your concerns. If you have doubts or would like further details feel free to contact us and we will be happy to get back to you.

1.- Why should I choose SQIN Ø rather than another natural cosmetic brands?

Our products actually work! They are thoughtfully formulated with the highest quality natural ingredients. We are a small company, driven by a passion for our customer’s health and that of our planet. We produce on demand, which means your products are as fresh as possible.

We have also made the decision to use only recyclable or reusable packaging in an effort to make our production and consumption ever more sustainable. That is why we are part of the eco-packaging alliance program which means that every time we send you an order, a tree is planted.

2.- What is the difference between a deodorant and an anti-perspirant?

It’s fairly simple, anti-perspirant prevents you from sweating, deodorants prevent you from having an unpleasant body odor. Sweating is a natural and necessary function our body uses to cool off and detox, this is why we prefer using a deodorant.

Anti-perspirant can clog your pores and stop the toxins from exiting your body, instead, a deodorant will simply control odor, allowing your body to go through its natural healthy process.

3.- How does natural deodorant work?

Sweat doesn’t really have a smell, what triggers body odor is the contact of sweat with the bacteria that lives in our skin. Natural deodorants work by eliminating said bacteria. By neutralizing the bacteria, your sweat has nothing to interact with and no odour is produced.

4.- Why should I use a natural deodorant?

We pay a lot of attention to what we eat, opting for bio and organic products and wanting to know, more and more, where the products we consume come from. That should be the same for products we apply to our skin.

Natural deodorants are a healthy and effective alternative that do not expose this delicate area around your lymph nodes and the breasts to aluminum salts, parabens and sulphates. Natural deodorants do not block your pores, instead, they work by neutralizing the bacteria that causes body odour. In addition, natural deodorants are good value for money, often lasting longer than traditional deodorants.

5.- Is there anything I have to do to prepare my body to switch to a natural deodorant?

Switching to a natural deodorant is easy and does not require any preparation! Just apply a pea-sized amount of product to each armpit, let it absorb for a few seconds and you are good to go.

6.- How do I use SQIN Ø deodorant cream? Why is it in a jar and not in a roll-on?

Simply scoop a pea size of product with the help of your SQIN Ø spatula included in your purchase and rub it onto your armpits, et voila! go ahead and enjoy your day!

Your underarms are an important detox pathway and have a significant amount of bacteria. Applying a roll-on means your product is in direct contact with that bacteria, which is why we decided to go for a jar option with a spatula as these will keep your product uncontaminated.

Our bamboo and aluminium jars we are recyclable and/or re-usable and are non-porous so they do not react with the essential oils, maintaining your product in great conditions without any preservatives.

7.- What if I have sensitive skin?

Our classic formula is specifically formulated to be hypoallergenic. However, if you find your underarms have a reaction to the formula like itchiness or a rash, we recommend you try our “Sensitive Bliss” deodorant cream. We formulated it specifically for those who have more sensitive skins avoiding baking soda and essential oils all while being effective and nourishing.

8.- Will a sensitive natural deodorant be as effective as the other formulas?

Our “Sensitive Bliss” is designed to be as effective as other formulas; however, it could be that the effects last less time. In this case we recommend you simply apply a second time during the day, the deodorant cream will continue neutralizing bacteria and keep you odor-free without any irritation.

9.- Can I use your deodorant cream if I am pregnant?

Oh wow, congratulations!

We use high quality ingredients that are not agressive with your skin nor your body so you should be able to use our entire range of products. However, some doctors may recommend you use a product without essential oils; thus our “Sensitive Bliss” deodorant cream would be a great option to maintain the sensitive area nourished and odor-less in the softest way possible.

10.- I have been using your deodorant for a few days now but still noticing some undesired odors, what is wrong?

You are probably not using enough product. You should take approximately a pea-sized amount and apply evenly to your armpit area. By using the right amount you should be covered for the entire day.

Hormonal changes can also produce change in our body odor, you can also try applying the deodorant cream twice a day during a couple of days. You should be able to return to a once-a-day application after two or three days to stay odor-free all day long.

11.- Can I use your deodorant after shaving?

Yes! We don’t use any alcohol in our products which means you can apply directly after shaving with no burning sensation whatsoever.

12.- Can SQIN Ø deodorant expire?

All of our products are free of parabens, a chemical preservative used in cosmetics and personal care. We recommend using deodorants within 3 months of receiving.

13.- What is your return policy?

We love the products we make and think you will, too. If you are not completely satisfied with your product in any way you can contact us and we will do our best to resolve any issues you have.

If you are still not satisfied despite our best efforts to help then you can send us back the product with prior agreement and we will offer you a store credit note for the equivalent value. Please review our Terms and Conditions for further details.

buy 2 beauty products or more (50CHF) and we will take care of the shipping costs

at sqin zerowe do not perform  animal testing for any of our products

our products are artisanal, hand-made and produced  on-demand with love

sqin zero means all natural ingredients with Ø chemicals

every order is a tree planted by the eco-packaging alliance program


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